{"id":4251,"date":"2019-01-18T20:27:15","date_gmt":"2019-01-18T19:27:15","guid":{"rendered":"https:\/\/www.radim.com\/service\/"},"modified":"2019-02-05T10:17:05","modified_gmt":"2019-02-05T09:17:05","slug":"service","status":"publish","type":"page","link":"https:\/\/www.radim.com\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"\r\n\r\n<\/a>\r\n

RADIM Service – We are here for you business.<\/h2><\/div>\r\n

For a smooth workflow in the laboratory and clinic.<\/h3><\/div>\r\n
RADIM Deutschland GmbH guarantees a smooth workflow for your successful laboratory operation. Ensuring this, even where highly sensitive technologies are in use, requires a reliable and experienced service partner with fast reaction times.
\r\n
\r\nThe RADIM service offers you three different contracts – just find the one that suits you.

Our specially trained staff are located under the central phone number +49 (0)761 4581-142<\/a> from Monday to Thursday, 8 am to 5 pm and Friday, 8 am to 2.30 pm,<\/strong>available for technical issues and user advice.
\r\n
And if a service deployment on site is necessary, our service technician will visit you on the same day if possible, but at the latest – if called until 5 pm -on the next business day.<\/article>\r\n
\r\n
RADIM Service<\/div>
<\/div>
BRONZE
(RSB)<\/span>SILVER
(RSS)<\/span>GOLD
(RSG)<\/span><\/div><\/div>\r\n
Telephone user support<\/strong> and technical information via the RADIM service hotline. You will be connected directly to a technician specializing in your devices.<\/div>
<\/div>
\u2713<\/span>\u2713<\/span>\u2713<\/span><\/div><\/div>\r\n
Preventative device maintenance<\/strong> according to the manufacturers directive. RADIM ensures the timely execution of the maintenance.<\/div>
<\/div>
\u2713<\/span>\u2713<\/span>\u2713<\/span><\/div><\/div>\r\n
All device repairs<\/strong> including travel and work time.<\/div>
<\/div>
\u2717<\/span>\u2713<\/span>\u2713<\/span><\/div><\/div>\r\n
Priority processing<\/strong> your issue<\/div>
<\/div>
\u2717<\/span>\u2713<\/span>\u2713<\/span><\/div><\/div>\r\n
All required spare parts included<\/strong><\/div>
<\/div>
\u2717<\/span>\u2717<\/span>\u2713<\/span><\/div><\/div>\r\n<\/section>\r\n\r\n<\/a>\r\n

Downloads<\/h2><\/div>\r\n
We are happy to provide you with further information, technical data and product details for download. The download directory with all the files can be found here.<\/article>\r\n
AGB<\/span>
Radim_AGBs 2021_03 .pdf<\/a><\/div><\/div>
Arbeitsanleitung ALLERgenA<\/span>
AllergenA Basic Kit IFU Rev 9 10-2019.pdf<\/a><\/div>
AllergenA Specific IgG IFU Rev 2 03-2020.pdf<\/a><\/div>
AllergenA Specific IgG4 IFU Rev 2 03-2020.pdf<\/a><\/div>
AllergenA Total IgE IFU Rev 5 10-2019.pdf<\/a><\/div>
AllergenA Total IgE-2000 IFU Rev 2 02-2020.pdf<\/a><\/div><\/div>
Arbeitsanleitung ALLERgenP<\/span>
AllergenP Basic Kit IFU Rev 10 10-2019.pdf<\/a><\/div>
AllergenP Total IgE IFU Rev 7 10-2019.pdf<\/a><\/div><\/div>
Arbeitsanleitung Eosinophil Cationic protein (ECP)<\/span>
MBL__mesacup_ecp_IFU.pdf<\/a><\/div><\/div>
Kontrollzielwerte Total IgE<\/span>
ALLERgenA 40390 Biorad Total IgE_20210520.pdf<\/a><\/div>
ALLERgenA 40410 Biorad Total IgE_20220505.pdf<\/a><\/div>
ALLERgenA 40420 Biorad Total IgE_20230308.pdf<\/a><\/div>
ALLERgenA 40440 Biorad Total IgE_20240613.pdf<\/a><\/div>
ALLERgenP 40410 Biorad Total IgE_20220505.pdf<\/a><\/div>
ALLERgenP 40420 Biorad Total IgE_20230308.pdf<\/a><\/div>
ALLERgenP 40440 Biorad Total IgE_20240613.pdf<\/a><\/div><\/div>
Kontrollzielwerte spez. IgE<\/span>
ALLERgen Food Lot 04Z6_20221222.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z10_AllergenA & P_20230706.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z11_AllergenA & P_20230803.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z12_AllergenA & P_20230919.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z13_AllergenA & P_20231102.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z14_AllergenA & P_20231124.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z8_AllergenA & P_20221202.pdf<\/a><\/div>
ALLERgen Inhalant Lot 05Z9_AllergenA & P_20221222.pdf<\/a><\/div>
ALLERgen Inhalant Lot 06Z1_AllergenA & P_20240417.pdf<\/a><\/div>
ALLERgen Inhalant Lot 06Z2_AllergenA & P_20240528.pdf<\/a><\/div>
ALLERgen Inhalant Lot 06Z7_AllergenA & P_20241126.pdf<\/a><\/div>
ALLERgen Inhalant Lot 06Z_AllergenA & P_20240228 (1).pdf<\/a><\/div>
ALLERgen Nahrungmittel Lot 04Z5_20220802.pdf<\/a><\/div>
ALLERgen Nahrungsmittel_03Z9_0220225.pdf<\/a><\/div>
ALLERgen Negativkontrolle_03Z3_0220225.pdf<\/a><\/div>
ALLERgen Negativkontrolle_03Z4_0220225.pdf<\/a><\/div>
ALLERgen Negativkontrolle_04Z_0220225.pdf<\/a><\/div><\/div>
Software TeamViewer RADIM-Client<\/span>
TeamViewerQS.dmg<\/a><\/div>
TeamViewerQS.exe<\/a><\/div>
TeamViewerQS_x64.exe<\/a><\/div><\/div><\/section>\r\n\r\n<\/a>\r\n

Order consumables<\/h2><\/div>\r\n
By using the Central phone number +49 (0)761 4581-100<\/a><\/strong> you reach us from Monday to Thursday, 8 am to 5 pm and Friday, 8 am to 2.30 am and we will take your order by phone.
\r\nWe are also happy to answer your questions or accept your non-binding order 24 hours and 7 days a week via the form below. We will accept the order immediately and get back to you.<\/article>\r\n\n
\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n\n\n\n\n\n\n\n<\/div>\n

    *<\/span> = mandatory fields<\/span>\n<\/p>\n